Until 2014 Infinity resided in a shared tenancy building, which the company was quickly outgrowing. An increasing employee count, the need for meeting facilities and an expanding infrastructure prompted the need for a new premises. In early 2014, the Directors secured The Lion Buildings as the companies new Head Office. The Lion Buildings additional space allowed the business to encompass all our teams including the 24 x 7 Service desk.
In addition to the relocation project, the team were working hard to further our alliances with other key vendors. Infinity committed substantial funding towards training and certifications with the likes of HP, VMware and Veeam in the belief that they will be instrumental in shaping the IT landscape of the future.
Infinity’s commitment to our customer’s user experience was demonstrated with the overhaul of our Managed Service Applications. Infinity made substantial investment into our ticketing system in the form of customer specific portals. This provided greater transparency for logged issues, call updates and change requests, at the same time as providing clients with the tools to monitor and report on key performance indicators.