So, as the title suggests… I’d imagine that you’re now here because you are questioning if you are in fact 100% satisfied with the level of service or value you are receiving from your current IT support provider.
In our experience, these are some of the common reasons why people are reluctant to change provider:
We understand that researching all of the candidates for your new IT support provider can seem like a large and daunting task, but is an incredibly important task that can quite literally transform your business operations.
The transition between IT service providers is almost always a concern for businesses looking to make a move. The main area of worry is the risk of downtime or complications during the switchover. Always ask potential new suppliers about their onboarding process and what they do to ensure a smooth transition – before making a decision.
They might not deliver a completely perfect service, but you trust that your current IT support provider knows your systems and will be armed to deal with any glitches or problems as they occur. Any reputable IT company will run a full audit on your IT systems and have a clear understanding of your infrastructure prior to the commencement of providing services.
Many businesses will stick by an IT supplier they are unhappy with, purely based on the low price that they pay. Keeping overheads down in any business is of course a great priority, but your entire business operations likely relies on having robust IT services. You get what you pay for!
Please rest assured that moving does not need to be stressful. Here’s our advice on what to look for in your next supplier:
Seek out credibility as a priority when searching for your new IT support provider. Look for winners of industry awards (such as MSP of the Year: hint, hint), positive reviews, and genuine customer service statistics.
One of the most important factors to consider is reliability, so you must have think about what it is your business requires to be operational at all times. Compare average and guaranteed response times to service desk tickets, how long it would take to be back up and running in the event of a disaster such as a cyber attack and how quickly an engineer could be onsite for a hardware fix.
Look for IT service providers that are producing results for their clients, transforming their operations and continually making improvements and staying up to date with the latest and greatest technology. Don’t be afraid to ask for evidence – case studies and a list of technology partners are a good place to start.
A truly great IT service provider, will always build longstanding client relationships. If a supplier doesn’t provide an excellent service, they probably won’t list any client names or case studies on their website, as they’ll be worried about losing them to the competition! IT support providers with numerous, strong long-term relationships along with high customer retention rates are likely to be trustworthy candidates.
Of course, at INFINITY we would love to be one of the potential candidates for providing IT Services to your business. Our mission is simple – it’s to enhance your IT experience by delivering products and services that return tangible business benefits.”
We’re professional in the things we do, honest in the things we say and fair in what we charge – typically improving your IT service, at the same time as reducing costs.