2009: Company Inception
IITL Limited trading as Infinity IT Solutions was born Infinity IT Solutions was formed in 2009 from a shared belief: a belief that an opportunity and a need existed in the UK for an outsourced IT services provider who did things differently. An IT provider committed to forging long term and mutually beneficial relationships with its clients while delivering measurable value-for-money solutions. Flexible enough also to adapt quickly to the changing needs of its customers, whilst operating to professional standards like ISO9001. Driven not simply to meet expectations, but to exceed them at every level and become the benchmark IT services provider by which all others are measured.
2010: £1 Million Turnover
At the height of one of the worlds deepest recessions, Infinity exceeded all expectations. Within the companies first year of trading, it proudly reported a turnover of £1 million with healthy net profits that enabled reinvestment into the companies resources. Based on principles of developing relationships, Infinity quickly started working with industry giants to deliver support-centric services. Infinity’s client portfolio included the likes of Avon Cosmetics and Selfridges. Customer acquisitions coupled with vendor accreditations for IBM for System-X, PowerSystems and IBM Global Finance enabled this.
2011: Quality Balanced with Quantity
2011 saw continued growth in all aspects of the business, a plethora of new clients and knowledgeable new staff. The Directors remained focussed on their core values during this time and were keen to ensure the business treated every client as if they were our first. The company became ISO9001 accredited, putting processes in place that would secure the longevity of its client’s retention. The decision was justified as the retention rate of clients was maintained at 100%.
2012: Prevention Is Better Than Cure
Infinity decided to become an early adopter of best-in-class Monitoring and Process Automation, before it was commonplace to do so. The Infinity Service Desk developed key skills and processes that quickly improved the operating efficiency and stability of our client’s devices. In addition, Infinity scaled the service desk to enable monitoring alerts to be resolved 24/7. As a result, our clients benefited from fault resolutions before they had chance to impact their business. Due to Pro-Active Monitoring and excellent customer service, Infinity achieved a client retention rate of 97%. This allowed us to widen our geographical reach to anywhere in the UK whilst maintaining an industry best SLA. The overall objective of expanding our services was to preserve the same levels of professionalism, without massively increasing our operating costs. With a focus on building relationships, the Directors reached out to channel partners that had a like-minded approach to service delivery. An approach that didn’t solely focus on simple repairs but on exceeding all customer expectations. Infinity can deliver a 2hr onsite service to our customers because of our well-structured supply chain. The uniqueness of our supply chain is a key differentiator in the way Infinity do business. The differentiator allowed Infinity to not solely rely on back-to-back arrangements, but to choose resources from the wider engineering pool on a case-by-case basis. The Infinity model ensures we meet the service level agreements on which client and supplier depend.Read more
2013: A Brand With Infinite Possibilities
In 2013, the business decided with an ever-increasing product and services portfolio, to re-brand and give a clearer representation of Infinity’s true capabilities. A large proportion of our growing offering was our entrance into the world of connectivity. Infinity were then able to offer anything from a single broadband line to a more complex MPLS network Solution.
2014: Infinity Relocates To Manage Growth
Until 2014 Infinity resided in a shared tenancy building, which the company was quickly outgrowing. An increasing employee count, the need for meeting facilities and an expanding infrastructure prompted the need for a new premises. In early 2014, the Directors secured The Lion Buildings as the companies new Head Office. The Lion Buildings additional space allowed the business to encompass all our teams including the 24 x 7 Service desk. In addition to the relocation project, the team were working hard to further our alliances with other key vendors. Infinity committed substantial funding towards training and certifications with the likes of HP, VMware and Veeam in the belief that they will be instrumental in shaping the IT landscape of the future. Infinity’s commitment to our customer’s user experience was demonstrated with the overhaul of our Managed Service Applications. Infinity made substantial investment into our ticketing system in the form of customer specific portals. This provided greater transparency for logged issues, call updates and change requests, at the same time as providing clients with the tools to monitor and report on key performance indicators.Read more
2015: Cloud Computing
Infinity launched its Cloud Computing offering after considerable investigation and research with its DRaaS and BKaaS infrastructure offerings. The company decided to specialise in leveraging the power of Cloud Computing for recovery and protection of its client’s business. The DRaaS and BKaaS offerings are entirely owned and managed by Infinity, believing it was important to be in control of all aspects of the infrastructure as opposed to simply reselling services to which there is no control. In the communications space, Infinity launched its Cloud based hosted telephony service, Infinity Tone. Infinity Tone has been designed to allow companies of all sizes to deploy enterprise grade communications without the necessity of on-premise hardware and expensive line rentals. Infinity Tone was recognised at the CNA (Channel Network Awards) for Best Enterprise and Best SMB solution.
2016: Year-on-Year Growth Targets Exceeded
In 2016, the sales team surpassed their target by 20% exceeding all expectations. The Directors credited the desire and attitude of their workforce as the reason for success. Since inception in 2009 Infinity has always believed that a company is only as good as the people it employs. The 2016 results ratify this belief, demonstrating that our people really are the best. Correspondingly Service Delivery from our Technical Department reached an all-time high, with customer satisfaction ratings being ranked as “Excellent” and most importantly client retention being over 95%. Year on Year growth and excellent performance ensured the Directors could expand their teams to guarantee Account management and Technical delivery remained “Excellent”.