The Coronavirus pandemic has certainly affected the majority of businesses in one way or another, and most likely in the way that they operate. While remote working has been available for many years, the dependency of it has never reached limits like this.
Millions of people all forced to work from home at the same time has put stress on businesses and their systems.
While the age-old approach of, “if it isn’t broke, don’t fix it” may have got businesses by in the past, this is the approach which has led to the most problems.
Businesses that hadn’t previously invested in their business systems will not have been ready for this and either will have struggled to make the change or changed in a way which potentially left them open and exposed to a number of things including poor or slow connections to key business systems, unsupported software’s, unmanaged equipment and machines but most notably poor cyber security. All aspects having knock on effects and ultimately leading to poor operation, diminishing levels of service and weakened customer experience.
Cloud and digital services have been around for a while now and early adopters will have certainly benefited from their move and seen this as an easier transition. But while the digital transformation is seemingly forced at the moment, we should make sure that the journey is a proactive one and not a reactive one.
So, we’ve heard a lot about COVID-19 and the affects it has had… There are also a lot of opinions too, but trying to put something tangible behind it we have seen the following trends in our industry – we saw 22 times the amount of calls in relation to support services, we have also seen a 700% increase and uptake in cloud based services, the number of servers in the Microsoft Azure data centre tripled overnight, collaboration from home resulted in 12M new users in Microsoft teams, and there were (and still are in many cases) Worldwide hardware shortages.
As with all hardships, people look to profit from others misfortune and those not equipped for home working were targeted with financial statistics clear for all to see – a classic example of this was the two companies involved in building the emergency hospital, Bam-Construct and Interserve who were both subject to Ransom attacks.
There are few (if any!) businesses that have been unaffected by the pandemic and over 60% of people attempted to work from home when instructed to, successfully or not, with businesses starting to see this now as a potential new normal.
Common technical challenges faced:
– Lack of agility to rapidly adapt to change
– Security and regulatory compliance
– Poor communication and collaboration
– No control over home devices
– Management and training of remote employees
– Reliance upon manual backups
Post-lockdown, secure remote and mobile access to core business applications and content has become a core expectation for both users and customers. Investment in technology is therefore a must. Whether that be looking into cloud offerings for infrastructure or moving key applications to a software as a service offering. People now need the tools to work anywhere, they need to be kept up to date and they need to be kept secure.
If your business needs assistance in overcoming technical challenges and forced change due to the Coronavirus pandemic, please do not hesitate to get in touch. We would be delighted to assist.