As part of the Air IT group, both Air IT and INFINITY IT Solutions will enjoy the combined strength of additional technical expertise, whilst delivering a personal, local service to SMEs based in the Midlands and across the rest of the UK.
THE INFINITY STORY
Founded in Staffordshire in 2009, INFINITY IT Solutions are award-winning specialists in Managed IT Services.
INFINITY was formed by three Directors who had a shared belief that they could change the way that Professional IT Managed Services and Support could be delivered. Their initial philosophy has never wavered, and we continue to push the barriers in terms of service delivery, customer satisfaction and performance; always looking for the next differentiator for our business. The ultimate goal is to be visionary in the way next generation IT solutions are delivered. This philosophy has seen INFINITY become one of the fastest growing service providers in the UK, supporting thousands of devices worldwide.
At INFINITY we provide our clients with the IT support and maintenance they need to run a fully-functioning, efficient IT department. Working across all industry sectors and tailoring our solutions to fit each organisation’s needs, we enhance the IT experience by delivering products and services that return tangible business benefits.
We’re obsessive about customer satisfaction and in 2020 we were proud to boast a service desk satisfaction rating of 100%, with 82.9% of respondents rating our service as excellent. This outstanding service and our fantastic team has led to us winning many a prestigious award; Europe’s MSP of the Year, East Staffordshire’s Business of the Year and Staffordshire Chambers Digital Transformation Award, to name just a few.
Now we are excited to join the Air IT group and take the next step in our journey, which will see INFINITY become the Staffordshire hub for the Air IT group.
WHY WE’VE JOINED AIR IT
With the significant joint capability of the Air IT group, we are proud to be able to offer our clients a more comprehensive range of solutions to meet their evolving technology needs. This includes services such as fully managed business intelligence, as well as adding further depth to our cyber security, communications solutions and existing skillsets.
“Air IT is relatively local to us in the Midlands so joining the Group is an exciting step in our journey and we can’t wait to see what it brings. Our range of IT, security and communications solutions is very similar to those delivered by Air IT and we can now further expand these services with a deeper level of experience. We’re excited to build upon what we have been creating for the past 12 years and look forward to meeting new colleagues who share our commitment to the excellent customer service that has helped to shape INFINITY.”
– Simon McAlpine, Managing Director of INFINITY IT Solutions
THE AIR IT STORY
Founded in 2005, Air IT is a leading UK provider of managed IT and communication services such as managed IT support, cyber security, business intelligence, business continuity, and cloud digital transformation.
Air IT provides services to over 1,000 SME clients across a wide range of sectors. Acting as a trusted, strategic partner to each of its clients, Air IT helps businesses align and achieve their goals through technology.
Air IT is also one of very few businesses in the country with a coveted 3-star Service Desk Certification from the Service Desk Institute. This was awarded in acknowledgement of Air IT’s highly responsive customer service.
“We are thrilled to have the outstanding INFINITY team join the Air IT Group, which has allowed us to further expand our footprint and introduce skilful, likeminded colleagues to the team. INFINITY are very similar to us in terms of their service maturity, product set, client type and, most importantly, culture – we are confident that they will be a great fit for Air IT and look forward to the contribution we know they will add. Our aim is to be the go-to MSP and MSSP for SMEs across the UK, delivering a local service on a national scale, and welcoming exceptional talent to the Group will help us achieve this.” – John Whitty, CEO of Air IT
WHAT HAPPENS NEXT?
There will be no changes to our current team or the way we carry out everyday operations – our valued clients can rest assured that they will continue to receive the high standard of service they expect from us.