It’s been an exciting week here at INFINITY… We have been shortlisted for the ‘SMB ICT Solution’ award at the Comms National Awards 2019 & ‘Professional Services of the Year’ award by Staffordshire Chambers of Commerce.
Being shortlisted for these prestigious awards gives great recognition to our team for their hard work, dedication and drive to excel and go the extra mile for all customers. The goal for INFINITY has been to continue to grow the number of ‘excellent’ rated incidents and to ensure the ‘needs improvement’ ratings are not populated.
In 2018, 10,978 incidents were rated: 79% excellent, 18% very good, 3.00% as expected, 0% needs improvement. This is a great improvement on 2017, whereby 7,137 incidents were rated: 76.4% excellent, 15.1% very good, 8.2% as expected and 0.3% needs improvement.
INFINITY’s fantastic customer service statistics are also reinforced by excellent client retention rates. Since the business started in 2009, we have an average contract retention rate of 96%.
Recent client feedback: “INFINITY went above and beyond to find the perfect solution for our business; the key challenge being multiple mismatched phone systems and poor internet connectivity between sites, hampering our ability to work efficiently. The key benefits and value of the project came from the amalgamation of on-premise and cloud solutions, business continuity solutions and mobility solutions for remote workers; all of this resulting in an impressive overall cost saving for the business, confidence in our systems & security and a boost in productivity. I would have no hesitation in recommending INFINITY IT Solutions.”
We look forward to 20th June at the Comms National Awards ceremony and 4th July at the Staffordshire Business Awards ceremony, whereby hopefully we can share some great news. Fingers crossed!
To find out more about our managed IT services visit www.infinityit-solutions.com or contact us on 01889 228439.