INFINITY IT Solutions

As an IT leader it is your duty to ensure that your business technology is operational at all times and we understand challenges that this can bring in an ever-changing landscape. There’s no denying that no matter your business or industry, IT plays a pivotal role in keeping you up and running. Managed IT Support is therefore critical for your business success.

Are you looking for support with fixed costs for better cash flow management, a 24/7 service desk that’s based in the UK with IT experts on hand to help instantly, monitoring & maintenance to identify issues before they affect your business and a service that’s available no matter where you are, what time of day it is or what device you are using? From as little as £0.38 per user, per day.

You will benefit from the UK’s fastest guaranteed response time for Severity #1 Tickets – 30 minutes

Our people have the accreditations and expertise to resolve your issues in a timely manner

There’s never bias. We work with a plethora of partners to provide a bespoke solution that suits your needs

Technological advancements allow us to automate processes and report faults before there’s an issue

Strategic IT guidance enables you to futureproof your business and optimise your business for success

Your business will be health checked daily to ensure your IT estate is operating securely and efficiently

OUR MISSION IS TO DELIVER PRODUCTS AND SERVICES THAT RETURN TANGIBLE BUSINESS BENEFITS
11,532
TICKETS RESOLVED
82.9%
EXCELLENT RATING
100%
RECOMMEND US
98%
CLIENT RETENTION
Ratings taken from the INFINITY IT Solutions service desk 1st January 2020 to 31st December 2020.
100% Customer Satisfaction Achieved: 82.9% Excellent, 14.9% Good, 2.2% As Expected, 0% Poor
A RANGE OF IT SUPPORT SERVICE LEVELS, TO SUIT ALL BUSINESSES...
ENTRY

Helpdesk Usage - Fair Usage

Helpdesk Days - Mon - Fri

Helpdesk Hours - 9am - 5pm

Severity #1 Response - 60 Mins

Monthly KPI Report - Online

Patching (MS OS & Apps) 🗸

Asset Management 🗸

License Management 🗸

AI Defence System 🗸

24/7 Remote Monitoring 🗸

Automated Workflow 🗸

Daily Health Checking 🗸

Change Management (+£)

Onsite Escalation  (+£)

Total Problem Management  (+£)

Innovation Strategy  (+£)

Core Firmware Management  (+£)

Technical Account Manager  (+£)

ESSENTIALS

Helpdesk Usage - Unlimited

Helpdesk Days - Mon - Fri

Helpdesk Hours - 8am - 6pm

Severity #1 Response - 30 Mins

Monthly KPI Report - Online (Q F2F)

Patching (MS OS & Apps) 🗸

Asset Management 🗸

License Management 🗸

AI Defence System 🗸

24/7 Remote Monitoring 🗸

Automated Workflow 🗸

Daily Health Checking 🗸

Change Management 🗸

Total Problem Management 🗸

Innovation Strategy 🗸

Onsite Escalation  (+£)

Core Firmware Management  (+£)

Technical Account Manager  (+£)

ENHANCED

Helpdesk Usage - Unlimited

Helpdesk Days - Mon - Sun

Helpdesk Hours - 24 Hour

Severity #1 Response - 30 Mins

Monthly KPI Report - Face to Face

Patching (MS OS & Apps) 🗸

Asset Management 🗸

License Management 🗸

AI Defence System 🗸

24/7 Remote Monitoring 🗸

Automated Workflow 🗸

Daily Health Checking 🗸

Change Management 🗸

Total Problem Management 🗸

Innovation Strategy 🗸

Core Firmware Management 🗸

Onsite Escalation  (+£)

Technical Account Manager  (+£)

ENTERPRISE

Helpdesk Usage - Unlimited

Helpdesk Days - Mon - Sun

Helpdesk Hours - 24 Hour

Severity #1 Response - 30 Mins

Monthly KPI Report - Face to Face

Patching (MS OS & Apps) 🗸

Asset Management 🗸

License Management 🗸

AI Defence System 🗸

24/7 Remote Monitoring 🗸

Automated Workflow 🗸

Daily Health Checking 🗸

Change Management 🗸

Total Problem Management 🗸

Innovation Strategy 🗸

Core Firmware Management 🗸

Onsite Escalation Next Business Day

Technical Account Manager 🗸

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