As an IT leader it is your duty to ensure that your business technology is operational at all times and we understand challenges that this can bring in an ever-changing landscape. There’s no denying that no matter your business or industry, IT plays a pivotal role in keeping you up and running. Managed IT Support is therefore critical for your business success.
Are you looking for support with fixed costs for better cash flow management, a 24/7 service desk that’s based in the UK with IT experts on hand to help instantly, monitoring & maintenance to identify issues before they affect your business and a service that’s available no matter where you are, what time of day it is or what device you are using? From as little as £0.38 per user, per day.
You will benefit from the UK’s fastest guaranteed response time for Severity #1 Tickets – 30 minutes
Our people have the accreditations and expertise to resolve your issues in a timely manner
There’s never bias. We work with a plethora of partners to provide a bespoke solution that suits your needs
Technological advancements allow us to automate processes and report faults before there’s an issue
Strategic IT guidance enables you to futureproof your business and optimise your business for success
Your business will be health checked daily to ensure your IT estate is operating securely and efficiently
100% Customer Satisfaction Achieved: 82.9% Excellent, 14.9% Good, 2.2% As Expected, 0% Poor
Helpdesk Usage - Fair Usage |
Helpdesk Days - Mon - Fri |
Helpdesk Hours - 9am - 5pm |
Severity #1 Response - 60 Mins |
Monthly KPI Report - Online |
Patching (MS OS & Apps) 🗸 |
Asset Management 🗸 |
License Management 🗸 |
AI Defence System 🗸 |
24/7 Remote Monitoring 🗸 |
Automated Workflow 🗸 |
Daily Health Checking 🗸 |
Change Management (+£) |
Onsite Escalation (+£) |
Total Problem Management (+£) |
Innovation Strategy (+£) |
Core Firmware Management (+£) |
Technical Account Manager (+£) |
Helpdesk Usage - Unlimited |
Helpdesk Days - Mon - Fri |
Helpdesk Hours - 8am - 6pm |
Severity #1 Response - 30 Mins |
Monthly KPI Report - Online (Q F2F) |
Patching (MS OS & Apps) 🗸 |
Asset Management 🗸 |
License Management 🗸 |
AI Defence System 🗸 |
24/7 Remote Monitoring 🗸 |
Automated Workflow 🗸 |
Daily Health Checking 🗸 |
Change Management 🗸 |
Total Problem Management 🗸 Innovation Strategy 🗸 Onsite Escalation (+£) |
Core Firmware Management (+£) |
Technical Account Manager (+£) |
Helpdesk Usage - Unlimited |
Helpdesk Days - Mon - Sun |
Helpdesk Hours - 24 Hour |
Severity #1 Response - 30 Mins |
Monthly KPI Report - Face to Face |
Patching (MS OS & Apps) 🗸 |
Asset Management 🗸 |
License Management 🗸 |
AI Defence System 🗸 |
24/7 Remote Monitoring 🗸 |
Automated Workflow 🗸 |
Daily Health Checking 🗸 |
Change Management 🗸 |
Total Problem Management 🗸 Innovation Strategy 🗸 |
Core Firmware Management 🗸 Onsite Escalation (+£) |
Technical Account Manager (+£) |
Helpdesk Usage - Unlimited |
Helpdesk Days - Mon - Sun |
Helpdesk Hours - 24 Hour |
Severity #1 Response - 30 Mins |
Monthly KPI Report - Face to Face |
Patching (MS OS & Apps) 🗸 |
Asset Management 🗸 |
License Management 🗸 |
AI Defence System 🗸 |
24/7 Remote Monitoring 🗸 |
Automated Workflow 🗸 |
Daily Health Checking 🗸 |
Change Management 🗸 |
Total Problem Management 🗸 Innovation Strategy 🗸 |
Core Firmware Management 🗸 Onsite Escalation Next Business Day |
Technical Account Manager 🗸 |
