WHAT IS MANAGED IT SUPPORT?

What is an MSP?

“An IT Managed Services Provider (MSP) is a support provider that can remotely manage a companies IT systems and infrastructure.”

Who uses MSP’s?

Typical MSP clients would be small and medium sized businesses; many of these businesses have limited in-house skills and capabilities.

Pricing

MSP’s tend to sell services under a subscription model – for example a “per user, per month” basis over a certain term. This could also apply to number of devices.

Companies offering project work, such as installations or cloud migration, may charge a fixed price for one-off products and services.

Service Level Agreements

There is usually ‘service-level agreement’ – a contractual arrangement between the Managed Services Provider and its client that details the performance metrics that they must adhere to.

Managed Service Provider’s often have a varying range of SLAs, with more expensive pricing options for a higher levels of service.

Benefits of Partnering with an MSP

The most desirable benefit is that MSP’s will typically save your business money – outsourcing your IT allows for better cash flow / budget management and lowers recruitment costs, but it also allows you to budget better.

There are a whole host of benefits including improved security, compliance, increased efficiency and productivity to name just a few.

MSPs can add significant value to your business and handle the time-consuming, tedious and repetitive IT tasks; meaning that you can focus on your business, without worrying about IT.