Why we’re better2018-11-16T15:48:56+00:00

Support

We’re better because of our approach. An approach in which outstanding customer service is the value we hold most dear
and our performance is always measured.

Testimonials

As a business owner, I always look to work with companies that take the time to understand how my business operates and what we are trying to achieve. Infinity were meticulous in this field and as a result were able to design a solution that really made a difference.

Mathew Bailey, Howards Accountants

“Having worked with Simon for 3 years now, his accountability, flexibility and ability to deliver service has been excellent. His account management has been invaluable to us and is of the highest order.”

David Keene, Avon Cosmetics

Infinity IT Solutions is truly focused on customer satisfaction.

So much so that we continually measure our clients satisfaction via live call statistic, quarterly account reviews and quarterly surveys.

We confident that our people perform perfectly. The statistics you see below are predominantly real-time from our service desk systems.

0
Excellent
0
Very Good
100%

Customers would
recommend us

>95%

Client retention

<5min

Average
response time

>75%

First time
onsite fix rate

0
Expected
0
Needs Improvement

Google Reviews:-

Infinity IT Solutions
Reviewed from Google

5 out of 5 stars

Liam McDermott
Liam McDermott

5 out of 5 stars

posted 1 year ago

Infinity I.T Solutions is an outstanding company that are always willing to go above and beyond to provide excellent customer service. I have been working with Simon and his team for multiple years now and the level of service has always been consistently great. They are always on hand to offer advice and speedily fix potential issues. They take their to understand your business requirements as they know that a one size fits all approach is not always the answer. They are an incredibly friendly and knowledgeable company. I'm proud to work with them and would recommend them to any size of business.

Emma Northam
Emma Northam

5 out of 5 stars

posted 1 year ago

An exceptional company! The support team are extremely knowledgeable, efficient and approachable. They demystify any IT issue and take time to provide a clear insight. Our account managers have taken time to understand our business and provided exactly what we require. Infinity have worked with us on a number of projects and they have always presented a choice of solutions that are within budget, and have taken the stress out of the implementation by managing the whole process for us. These guys go above and beyond are a pleasure to work with!!

Mary McAlpine
Mary McAlpine

5 out of 5 stars

posted 1 year ago

Infinity IT solutions have provided us with a highly professional, knowledgeable courteous, and diligent service for a number of years. They have always given us prompt and pertinent advice with a range of solutions and budget options. More recently they have very successfully undertaken our telecom provision . They are a friendly and approachable group. I would highly recommend them.

More Google Reviews

INFINITY Remote Support

Click here to download the latest version of Infinity's remote support tool for Windows.
If you are using a MAC,   please click here
  Remote Support

INFINITY Client Log-In

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You will need your username and password. If you don't have these, please contact your
account manager.
  Client Log-In

Online Conference Area

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Your host will provide the login credentials
  Online Conference Area